How to Handle Difficult Customer…
Steps to DO...
Ø Do not take it personally
Ø You are good at your job
Ø Write down their complaint or concern
Ø Write down their concern
Ø Ask a manager to join you and be part of the transaction
Ø Debrief the situation with someone when the customer leaves
Ø Learn stress management techniques
Ø Without customers you don’t have a job
Ø Accept you will work with customers…read more How to handle difficult customers
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