Monday, March 4, 2013

[Inside AdSense] Simplified contact resources and consultations for select accounts

AdSense provides access to a number of resources to resolve issues and answer your questions. Many of these resources are available in the Help Center, including the Fix a Problem troubleshooting section, the AdSense Academy learning modules, and answers to common (and not so common) questions.

Today, we're excited to announce a recent addition to our Help Center: a simplified, personalized contact options page. This page serves as a single source for many commonly used troubleshooters that can help you resolve your issue in minutes. In some cases, these troubleshooters lead to issue-specific contact forms that generate emails to our team. We've developed automated tools, closely monitored by our support specialists, to help fix issues you've identified and process these incoming emails, making it possible for us to typically answer your questions in only a few hours.

The new contact options page, troubleshooters, and specialized contact forms are available to all publishers with an approved AdSense account.

For those publishers generally earning more than $25 per week, we're now offering consultations with members of our team via email in 33 languages. We're happy helping you manage your AdSense account or discussing strategies to grow your business. If your account qualifies, you'll see an alert notifying you on the contact options page. We aim to reply to all consults within two business days, though turnaround may be longer during certain holiday periods.

We understand publishers want even simpler ways to answer questions and more intuitive contact options, so we're working on a number of additional initiatives to help you resolve your issues. Keep up to date with new features and opportunities by subscribing to this blog, adding our Google+ page to your circles, and opting in to receiving email.

Posted by Chris Sater - Support and Operations Specialist

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